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Metal sensor plate fell off

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‎10-17-2023 08:59

‎10-17-2023 08:59

The meal sensor plate on my Sense 2 has fallen off. I had my Sense 2 for less than a year. Never wore it in the shower. Never wore it in any water. What can I do to fix this? Please help. I need this to work so I can track my sleep as I have an autoimmune disease. 
thanks. 

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4 REPLIES 4

‎10-17-2023 11:48

‎10-17-2023 11:48

Same situation. I asked by X to @supportfitbit but no answer yet. I bought it around six months ago.

Best Answer

‎10-17-2023 13:06

In response to Jack.Starks

‎10-17-2023 13:06

I bought mine in January 2023. I’m pretty disappointed that it failed. --
Arleen’s iPhone
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‎10-18-2023 07:46 - edited ‎11-03-2023 06:14

In response to Jack.Starks

‎10-18-2023 07:46 - edited ‎11-03-2023 06:14

I contacted Fitbit through chat. I am eligible for a replacement. I will keep you updated on what happens next. 
edit to add:

Fit bit offered me a replacement or 50% off a new Fitbit. I chose the replacement. Well… I got the replacement and it was non functional. At all. Zip. Big red X of death. 
I contacted Fitbit again and decided to do the 50% off. This one works but… for how long? 10 months? Quality is not here at all. 

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‎11-05-2023 23:29

In response to ANewt55

‎11-05-2023 23:29

That was why I left fitbit several years ago, very low quality and awful customer service and got a Galaxy watch. When it was time for an "upgrade" I chose the sense 2; I'm here because my little sensor plate just fell off after 11 months. Ugh. 

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