Metal trim on back of Sense 2 fell off

[rickmusser]

Has anyone had this problem and is it safe to use superglue to fix.  See pic

Moderator Edit: Clarified subject

[Beckster1024]

I had this same issue happen last week!  Thank you for documenting it!  I will attempt to open a case with FitBit support.

[brossow]

As a followup on my earlier post, not long after the metal strips fell off, a couple weeks ago the entire thing bricked itself during an update that we didn't initiate or approve -- just walked in to find it bootlooping on the charger. Only stopped when the battery died. Fitbit Support was utterly useless, having us do things we'd already tried (and TOLD them we'd tried) numerous times. Ultimately they offered a discount on a replacement that brought the price down to within a few dollars of the Black Friday sale that was already going on. The device was only 18 months old when the metal strips fell off and only about 20 months old when it bricked itself, but Fitbit apparently couldn't care less. Really shameful. Wondering if anyone has had any luck with a situation like this with their Sense 2 and had suggestions for other avenues to try.

[Tom_OMA]

Same thing happened to me just this morning.  I'm not sure mine is under warranty or not.

[Pheebs42]

Hi there, just put a small dab of superglue on it. That's all I did and
it's as good a new.

[Athletewannabe]

For those that are new to this ongoing problem.If you don't have the brackets, joe's gaming has a very cheap solution Where they will send you the brackets and the glue. Mine fell off over a year ago. They are not going anywhere. Follow their instructions. Don't use a lot of glue. It works great

[Feral_]

Did you get anywhere? Mine is just over a year old and same things happened. If you did could you let me know what you did?

[SusanR1]

They said mine was out of warranty and offered me a promo code for a new
one. If yours is only a year old I would file a warranty claim and see if
they’ll replace it. Mine was still working fine otherwise so I just glued
the piece back on and when/if it quits I’ll get a new one.

[MacAtsaoir]

Hi, contacted Fitbit which is now with Google. I eventually got a partial
refund. They wanted receipts or evidence of purchase. I had bought it from
Fitbit so wasn’t an issue once they found it. I bought another sense 2 so
hopefully it dies t happen again
Kind regards Celine

[brossow]

Buying another Sense 2 after seeing 44 pages of people with myriad problems is the very height of optimism. Good luck!

[MacAtsaoir]

🤣🤣🤣
I know. But it’s gives me what I want and I know how to use it. I did buy
another one in the interim and it’s still in the box as I couldn’t get it
to sync with my phone. At my age even getting started with these gadgets
can be too complicated.
So I live in hope and if it happens again I’ll get a bit of glue 🤞

[Barbzie]

Sadly, I didn’t

[TheAlan1971]

I've now given up on mine after three FitBit watches died after less than two years light use.  The change in how the app displayed charts earlier in the year is also a factor.

Bye Bye FitBit.

[Barbzie]

I understand

[Barbzie]

Good luck

[Pheebs42]

Hi, it's pointless trying to get anywhere with Fitbit. All I did was super
glue them back on and haven't had a problem since. If you're going to do
that you only need a tiny dab of super glue on the back of the metal plates
at each end. Good luck ☺️

[Tom_OMA]

Thanks. Thats what I ended up doing.

[Ahouse13]

Hi, I am having this same issue.  One of the metal pieces in my Fitbit sense 2 fell off.  I don’t wear in the shower or washing dishes, etc.  Whi can I contact about getting a replacement.  Thank you!  

[Barbzie]

Try customer service!
Maybe you’ll get lucky
Good luck

[Pheebs42]

Hi, I just put a tiny dab of super glue on each end of the metal plate and
stuck it back on and haven't had a problem with it. If you look under the
metal plate you can see kind of a faint square shape on each end, that's
where I put the glue. Hope this helps.

[QueenSheba5]

I’m not sure if you were able to replace these or not I’m just seeing this because I was researching this too just now. I had the same issue. I replaced mines under warranty but I still have the watch. I found this link 

it’s 20.99 for the brackets and the glue for them. I hope this helps

https://www.joesge.com/products/fitbit-sense-2-fb521-bottom-cover-metal-brackets-replacement-silver-...