Miserable and can't set up new fitbit

[TGMElvis]

I have been using FitBit since 2015. I have used many different fitbits, mostly because they die after a year. So my recent one died and I ordered a Sense 2. After a week without a fitness tracker, I was very excited to receive my new device. Until I spend an hour and still can not set it up. It keeps telling my app is not updated. I double checked it is not my Android phone.

I am considering sending it all back and going with a different fitness tracker outside of the FitBit family 😞 There is no reason this should be so hard to get sync'd. This is not my first rodeo 😞

[LokeAa]

Which Android version are you running?

If you have Samsung Phone,.Samsung is blocking access to downloads, gallery, clock faces.....

Try these steps in "Phone Settings" :

•   Connections → More Connections  → VPN If any VPN is listed, remove it, or set it to "none  
•   Connections → More Connections  → Private DNS Set it to "Automatic", or "None"

[JimRea]

I've had this before.  Completely uninstall your Fitbit app off your phone then reinstall. No data will be lost because you've got to sign into your account again.  Hope it works.

[Guy_]

Hi @TGMElvis  - old versions of the Fitbit app don't support installing the watch.

So as @JimRea  says, getting the latest version will work, providing your phone is recent enough, preferably Android 10 or later will work.