My Sense 2 sensor fell off

[mylilamb]

One of the sensors fell off, and although I picked it up and out it back on, when I take the fitbit off, it isn't attached and falls off still.  What should I do?

Moderator edit: clarified subject.

[N8teGee · Accepted solution]

Hi @mylilamb.

I'm sorry to hear about you Fitbit. I think in this situation it's best to contact customer support (here) and discuss if there are any warranty options available for you. 

[LizzyFitbit]

Welcome to the forums, @mylilamb. @N8teGee Thanks for the great suggestion.

@mylilamb Thanks for bringing this to our attention. I went ahead to check your details and it seems you already have a case created with our Support team. I'm glad you followed our friend's advice and I'm sure our team will continue helping you, so please stay in touch with them.

I hope we can get you back on track soon!

[Gnuthinker]

When you contact them they just tell you they will send an email, no email ever came.   

[LizzyFitbit]

Welcome to the forums, @Gnuthinker.

Thanks for joining this thread and sharing a picture of your Sense 2. I'm sorry for this inconvenience and I've forwarded your post to our Support team so they can look into your details and provide you with further assistance. As you were told, they'll contact you via email so please keep an eye on your inbox. Make sure to always check spam or junk folders as sometimes their email might get there.