My Sense 2 won't charge

[ACW22]

I had a Sense then it stopped charging so I bought the Sense 2 in February. Now this one won't charge!! It is very frustrating. Not sure I am keen on the magnetic charger. Anyone else having a similar issue(s)?

Moderator Edit: Clarified subject

[paul.mcgrail]

Same issue with my sense, 4 pin charger, device is dead no way to revive, three different chargers, no luck. I would take mag charge any day over these custom chargers

[michealmarsh]

i had same issues with mine also, but i figured the issues some months back 

[LauraScooby]

My new fitbit sense 2 won't charge. What did you figure out about that?

[Bobby54]

I have exactly the same problem. 

Let me know if you find a solution 

[ACW22]

I ordered a new charger- I'll let you know if that works. It looks like one of the four pins on the charger is bent?

[LizzyFitbit]

Hi everyone, and welcome to our new members.

@ACW22 Thanks for the update, I'm glad you got a new charging cable. Once you receive it, try charging your watch and let me know how it goes.

@LauraScooby and @Bobby54 Thanks for letting me know about your Sense 2. I went ahead to check your details and I noticed you already have a case created with our Support team. Please keep an open communication with them as I'm sure they'll continue helping you.

@paul.mcgrail and @michealmarsh Thanks for sharing your comments. Take in mind this thread is related to the Sense 2. In case you have a different device, I'd recommend sharing your comments in their respective board as this will help us keep the forums organized. In the meantime, let  this help article.

[SHAYo]

Hi

I'm having the same issue here with sense 2 not charging.  If this can't be resolved by Fitbit quiclky/easily and with no further expense to me,  then the watch is going back in the post and a refund will be expected.

[LauraScooby]

I've had contact with the customer service about the brand new sensa 2 not charging. I've send it back and it will be replaced by a new one. Let hope that that one will charge!


Outlook voor Android<> downloaden

[ANameNotUsedYet]

I have to factory reset my fitbit to get it to charge. I don't know what to do really.

[LizzyFitbit]

Hi there, @LauraScooby and @ANameNotUsedYet. @SHAYo Welcome on board.

@SHAYo and @LauraScooby Thanks for your efforts, and I'm sorry for the experience that you've had with your Sense 2. I went ahead to check your details and it seems our Support team is already helping you with this matter. Your case is in good hands, so please keep an open communication with them.

@ANameNotUsedYet Thanks for joining this thread and letting us know what steps you've tried so far. I'm sorry the issue persists and just to confirm, have you also tried the troubleshooting described here? If not, please give it a try and let me know how it goes so I can continue helping you.

[ANameNotUsedYet]

So, it only charges after a factory reset. My procedure for charging is:

1.) Factory Reset

2.) Immediately plug into power.

If I disconnect from power and try to reconnect it, it will no longer charge.

If I pair with phone, it won't charge when I need it to. I usually wait until 35%.

And yes I've tried all of the the recommended troubleshooting steps.

[LizzyFitbit]

Hi there, @ANameNotUsedYet.

Thanks for getting back with the requested information. I'm sorry your Sense 2 doesn't charge correctly and because we've exhausted the troubleshooting steps, I've requested a case on your behalf so you can receive further assistance from our Support team. They'll get in touch with you via email, so please keep an eye on your inbox.