Error when using Wallet app on Sense 2

[nicky1263]

I want to set up my Wallet. After entering the card number and other data, I want to click through and a message appears. An unexpected error has occurred.

Moderator Edit: Clarified subject

[RonaldM]

I'm afraid this could be an issue Fitbit is already working on, I've seen this topic on Dutch banks Interval server error when using Fitbit Pay on Sense 2 

But I see you get a different error message, are you trying to add a bank card (debit) or creditcard? And just as important, does your bank accept Fitbit Pay? Banks & Transit Supporting Fitbit Pay 

[nicky1263]

I contacted fibit support already. There is a bug. They can’t tell when this will be fixed 😥

[LokeAa]

I guess I have been lucky, I added my card a few days ago. I tried to add my Mastercard now, and no problem -card confirmed and good to go. "Problem solved" maybe?

[nicky1263]

I don’t think so I tried today several times

[LokeAa]

Strange, my mastercard is not from the same bank as my Visa, so it has to undergo a new verification process. You are absolutely sure you do not have a typo in your name / adress? 

[nicky1263]

Yess for sure. Nothing works 

[LokeAa]

It is impossible to say what is wrong, "a bug doesn't tell much. iI is not a bug affecting Sense 2 in general, it is a lot of banks and credit card companies, different APIs. Hope they resolve your problem soon.

[LizzyFitbit]

@nicky1263 Welcome to the Community. @RonaldM and @RonaldM Thanks for your great help!

@nicky1263 Thanks for the details provided, as well as your efforts in contacting our Support team. As our friend mentioned, our team is aware of an issue affecting the Wallet app and they're currently working on it. I understand you already have a case created but since you're getting a different error message, may I know the model and OS version of your phone? What is the name of your bank? Also, take a screenshot of that message and attach it to your reply. These details will help me to further investigate.

[nicky1263]

I sent the watch back. It wasn’t what I expected.

thanks for your reply 

[LizzyFitbit]

Hi there, @nicky1263.

You're welcome, and thanks to you for keeping me posted. I'm sorry your Sense 2 didn't work for you and please know we'll keep working to improve our devices, as well as the experience with them.

If you need anything else, don't hesitate to start a new thread in order to receive help from the Community. Have a good one! 😊