My Sense is not pairing to my Oppo Reno 2Z

[Prtkyp]

I have bought new sense 2. I was previously using luxe. 

The new sense 2 is not paring with my oppo reno 2z Android phone.

Please help me to get this done.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Prtkyp. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Sense 2. 

If you're still having this issue, may I know if you unpaired your Luxe from your phone's Bluetooth settings prior setting up your new Sense 2?

It seems that your Sense 2 cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Fitbit device and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new Sense 2 and old Luxe from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Sense 2 again.
• If there is no connection, restart your Sense 2.