My Sense stopped recording sleep data

[mcourts]

My Sense has stopped recording sleep data this week. I have checked the blue tooth connection and it is still active.

Moderator Edit: Clarified subject

[ManuFitbit · Accepted solution]

Hi @mcourts. Welcome to the community forums.

Thanks for the details regarding your Sense.

Before considering other options, please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

If you haven't done so already, please try to complete a restart pressing and holding the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

In addition, please wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details. 

[Dean.V]

Go to settings, then stroll down click on turn off the watch. Wait one minute turn it back on your watch. Should be reconnected.

[ManuFitbit]

Welcome to the community forums @Dean.V.

Thanks for your help and participate.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.