My experience with Sense 2 and Customer Service

[AllenR2]

Just a follow up on an annoying issue with my sense 2.   My original Sense from 2021 stopped working around May 11 - Fitbit support said it was a firmware issue and not repairable .   I received 35% discount offer towards a new Sense  2 but since we were leaving for Europe on May 20, I purchased a used one on Facebook Marketplace for 75 dollars. The  used Sense 2 looked like but both ecg sensors have now fallen off .   I was able to glue them on without touching the ecg sensor .  This looks like an ongoing problem but now they have fallen off again and I’m missing one .  I have the replacement new Fitbit sense 2 on order now but concerned (it is back ordered ). Any place to buy a metal piece for the ecg sensor plate ?   I have one of them still and will try again on corners with loctite.   Very frustrating.   The Sense 2 is on sale for 189.95 on Amazon I noticed today .   The replacement I already ordered from Fitbit was 166 with tax.   I see a lot of people with this issue here .

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AllenR2. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Sense 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.