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My experience with customer service

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‎11-14-2023 08:16 - last edited on ‎11-14-2023 17:24 by Fitbit Moderator

‎11-14-2023 08:16 - last edited on ‎11-14-2023 17:24 by Fitbit Moderator

I brought a sence 2 last year had nothing but problems for the past 5 months been trying to resolve why it keeps turning on and off and stays on the screen still having problems now getting a replacement I will never use fitbit again waste of money and because I don't have a printer I can't get a replacement absolutely disgusting 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎11-14-2023 09:00

‎11-14-2023 09:00

Hi @SunsetRunner  do you have a library? You should be able to go to the library and access your email to print the label. Some print and copy centers might have the same ability.

Stepping in the U.S.A. since September 2013. Android 14

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‎11-14-2023 09:05

In response to Odyssey13

‎11-14-2023 09:05

I am in the uk and I work 10 hour days by the time I'm home every where is closed 

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‎11-14-2023 13:46

In response to SunsetRunner

‎11-14-2023 13:46

Julie, you able to use a printer and computer from work or have a friend who can help?

Stepping in the U.S.A. since September 2013. Android 14

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‎11-14-2023 17:34

In response to Odyssey13

‎11-14-2023 17:34

@Odyssey13 , Thank you for your help. 

@SunsetRunner , A warm welcome to the Community Thank you for your message. What do you need to print? The return label?
If so, you could visit the mailing service office and ask them if they could print it for your, showing the information from your phone/tablet. Mostly they are helpful with that. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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