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My steps keep resetting to 19 hourly - Fitbit Sense 2

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‎03-24-2025 14:57 - last edited on ‎03-25-2025 08:08 by Fitbit Moderator

‎03-24-2025 14:57 - last edited on ‎03-25-2025 08:08 by Fitbit Moderator

My steps keep resetting to 19 almost every hour.  The count is correct on the app, but not on the fitbit sense face.

 

Moderator edit - updated subject for clarity 

 

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2 REPLIES 2

‎03-24-2025 22:09

‎03-24-2025 22:09

Hi @Gaucher64 - to verify if this is a clock face issue, swipe the watch face to the left and see what the watch says. If the watch is correct try changing to another clock face.

Author | ch, passion for improvement.

Best Answer

‎03-25-2025 08:13

In response to Guy_

‎03-25-2025 08:13

Hi @Gaucher64 ! Warm welcome to the community ! 

In addition to @Guy_ 's advice, could you please verify that your app and Sense 2 are updated? 

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