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Need help setting up watch face i bought for my charge 4

yesterday

yesterday

I bought the "Big Weather Stats" watch face. I paid for it on some random third party website for which I had to make an account. Then to confirm my payment issue I had to make a separate account for a website called LINK. I am getting really annoyed because I can't get the actual new watch face to show up as an option on the fitbit app and it keeps saying I have to buy it. I clicked to use it again and now it is saying I only have it for a one hour trial. Why is this process so freaking confusing?!

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yesterday - last edited yesterday

yesterday - last edited yesterday

Hi @nokilmo2   Just to clarify, are you asking about Big Weather Stats?  Tap on the Need help, FAQ, documentation link.  There are options there that might help you.  You also wrote Charge 4 in your title, but posted in the Sense 2 forum.  What model Fitbit do you have?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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yesterday

In response to LZeeW

yesterday

Hi @nokilmo2 and welcome to the forums. 

Thank you for your message. I'm sorry to hear that you bought the "Big Weather Stats" clock face (a third party app) and can't get the actual new watch face to show up as an option on the Fitbit app, and it keeps saying you have to buy it.

This is not the experience wanted for our customers, and I can definitely understand your feelings about this situation. 

I suggest you to contact the app developper. You should be able to find the "Contact developer" option within the app. If the option is missing, please report the issue in the app's description. Report an app or content in an app.

@LZeeW I appreciate the support always given. Thank you. 

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