help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Sense 2 with App issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2023 10:37

‎07-05-2023 10:37

I bought a new sense 2 on Monday. I already had the app on my phone from my charge 5. So I opened the box and charged it then Updated the firmware. While it was downloading I was able to use the app and do everything in the app. Once the new firmware installed I haven’t been able to use the app at all. When I open it and freezes and closes about 10 seconds later. This has been going on for 3 days now. 
Any ideas?

Best Answer
0 Votes
1 REPLY 1

‎07-06-2023 05:15

‎07-06-2023 05:15

Hi @jonboyssxi - did you try turning off the phone Bluetooth, restarting the phone and watch, login to the Fitbit App and then turn on Bluetooth - might work.

Also try the above with the Charge 5 turned off.

Author | ch, passion for improvement.

Best Answer
0 Votes