Not getting text notifications on Sense 2

[AdamG123]

Not getting text or email notifications? 

 

 

 

 You're welcome 🙂

[ManuFitbit]

Welcome to the forums @AdamG123. 

Thank you for taking the time to share the difficulties that you are experiencing with notifications. Thank you for the screenshots provided.

Please, make sure you installed the latest version of the firmware of your phone.

Notifications may skip or stop occasionally for several reasons. I'd suggest the following:

Check your phone

• Your phone must be within 30 feet of your Fitbit device to receive notifications.
• You won’t see text notifications if you have the conversation open on your phone. Your Fitbit device shows new, unread texts.
• You won’t see notifications if you turned on settings such as focus, do not disturb, quiet hours, or driving mode on your phone.

Check your Fitbit device

• You won’t see notifications on your Fitbit device if you turned on the do not disturb or sleep mode setting. To change these settings, see  How do I navigate my Fitbit device?
• If device lock is active on your Fitbit device, tap your Fitbit device's screen to unlock your device.
• Check if notifications are turned off on your device. To turn them on, see How do I turn my Fitbit device’s notification setting on or off?

Check your Bluetooth connection

• You're using multiple Bluetooth devices. If you have multiple Bluetooth devices paired to your phone, you may have trouble using more than one at the same time.
• The connection between your phone and Fitbit device dropped. If you have an Android phone, make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
• Make sure the Fitbit app is allowed to run in the background on your phone. For more information about this option on Android phones, see What should I know about using the Fitbit app on my Android phone?

If you reviewed the list above and can't get notifications to work, try the following:

1. Make sure notifications are set up: Make sure your phone is set to receive notifications from your Fitbit device. For more information, see How do I set up notifications?

2. Force quit the Fitbit app: Force quit the Fitbit app, then reopen it to sync your Fitbit device.

3. Reset Bluetooth: 

1. On your phone, tap Settings > Bluetooth.
2. Turn off Bluetooth on your phone.
3. Wait 10 seconds, then turn it back on.
4. Open the Fitbit app to sync your Fitbit device. 

5. Restart your Fitbit device

1. Restart your device. For instructions, see How do I restart my Fitbit device?
2. Open the Fitbit app to sync your Fitbit device.

6. Refresh notifications:

1. From the Today tab in the Fitbit app, tap the devices icon > your device.
2. Tap Notifications, then turn off all notifications.
3. Restart your phone.
4. Open the Fitbit app and turn notifications back on, then sync your Fitbit device. 

7. Set up notifications again:

1. Tell your phone to "forget" the Bluetooth connection to your Fitbit device:
2. On your phone, tap Settings > Bluetooth. Then tap the information icon or gear icon next to the name of your Fitbit device. Now, find the option to forget the device.
3. Open the Fitbit app and set up notifications again, then sync your Fitbit device.