Random silent alarms

[Penfold49]

A while back my Sense 2 started with random silent alarms going off.  They often come in groups which feel like snooze repeats but are 9 minutes apart.  Last night it was 10:46pm.  I silenced the alarm and it repeated again a few minutes later (not snooze length), then again 3-4 mins later and on the 4th time I just took my forgot off and there it across the room.

 Reflecting on when these alarms happen, it appears to be when I’m just going to sleep or deeply relaxing, which makes me think this is a glitch in the smart wake up coding.  I may have had alarms set in those time areas in distant past (Fitbit member since 2012) so short of completely resetting and starting again, had any one done all the suggestions and actually solved this issue?

 If I’ve got to start from scratch then I think I’d rather move to a different brand as the recent changes have definitely my Fitbit the least desirable product on the market!

ps I’ve been forced to pick a label that is not relevant to this post.  I have a Sense 2 not a versa.  Another example of how this product is no longer functional 

[LZeeW]

@Penfold49   I moved your post to the Sense 2 forum.  I haven't started a thread recently, so I don't know why you didn't get Sense 2 as a label option.

Sense 2 alarms are set and edited on the device.  I can't think of any possible reason why you could get an alarm from an older device.

Just to be complete, have you ever set up any alarms using Alexa?  You control those through Alexa.

[Penfold49]

Hi no I haven’t set alarms with Alexa, I don’t use any Alexa devices.

[Penfold49]

This issue continues the alarms aren’t following any pattern e.g. 6am every Sunday.  They do seem to be when I start relaxing however, taking the device off and putting it on charge didn’t stop one going off randomly 3 minutes later.

 Heading to Apple Store today as clearly Fitbit is now a dead product with no support or desire to resolve ongoing issues.

[LZeeW]

@Penfold49   This is a user to user Help site, not Support.  Have you contacted Support for more help?  As it turns out, I contacted Support with a different question about my Sense 2 yesterday and got it fixed in about 15 minutes.

[Penfold49]

Looking on this forum this is a Katie that has persisted for a number of years.  I’d expect a clear resolution by now so it doesn’t keep happening.