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Re: Customer service

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‎01-31-2024 03:33

‎01-31-2024 03:33

Hi, Is the Sense 2 out of the warranty period for either refund or replacement? 

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‎01-31-2024 03:58 - edited ‎01-31-2024 04:00

‎01-31-2024 03:58 - edited ‎01-31-2024 04:00

The sense is in warranty, but beyond the 60 day return. They have replaced the watch once and are offering to send me another, but this is a software issue and they can't seem to fix the issue. 

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‎01-31-2024 04:07 - edited ‎01-31-2024 05:40

In response to MB757

‎01-31-2024 04:07 - edited ‎01-31-2024 05:40

Hi, I am no expert with that but would it entitle you to a free replacement then if there’s still in a warranty in place ? 

* Edit Add: I just saw your update re the replacement. That answers my question then. Thanks 

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