help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replace a Crystal on Sense 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2024 10:37

‎06-05-2024 10:37

Need information as to who can replace the crystal; fitbit does not.

Best Answer
0 Votes
2 REPLIES 2

‎06-05-2024 22:53

‎06-05-2024 22:53

Hi @jammalv - if you mean the face of the watch is broken, it is not something that is replaced normally.

First you have to find a replacement screen and then someone to do it which could be difficult and expensive.

If it is broken you may be able to claim on the insurance but Fitbit don't repair watches and warranty doesn't cover breakage.

Your post is moved to the right forum for a Sense 2.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎06-06-2024 03:59

‎06-06-2024 03:59

@jammalv   If you are in the US, take a look at Joe's Gaming & Electronics.  I haven't used their service, so I don't have feedback. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes