Replacement on battery situation for Sense 2

[JA24]

Purchased a sense 2 sage grey/silver on 24/3/24.

battery died and would not accept charge so reported to Fitbit/google 15/08/24.  They sent a replacement the next week, lunar white but it was nice, this device would not context to Bluetooth. Various help calls, still won’t connect, eventually after complaining the”new” device was returned 03/09/2024. Chased but keep getting fobbed off. Fitbit app keeps saying it was updated but no one is updating me. I haven’t had a working  watch for nearly a month.  Any advice on what I can do next? 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @JA24.

Thanks for letting me know about this situation in regards to your Sense 2 replacement. I appreciate your efforts on following certain steps to get this improved.

I was able to confirm you contacted support via email, you'll need to keep on waiting for an answer at their end for an update. If you have any other questions or concerns, my best recommendation would be to contact them once again.

[JA24]

That would be great, if they answered or updated me.  I contacted here, instagram and email to no avail.  Eventually contacted Fitbit again via chat who updated me. It’s very poor customer service, a basic update is all that’s required to keep the customer in the loop and to improve the customer experience.