Reset Loop - Solution Not Working

[Dhpopcorn]

Hi there,

I ordered my Fitbit Sense 2 from Amazon on 7/19. From the start, I noticed the “restart loop” that is often discussed in the community forums. I tried the solutions provided to do a factory reset, but my device never remedied itself and I’ve been living with it ever since (missed the Amazon return window and then have been holding out hope that a software update would fix it).

After trying countless times and even connecting with support again today on live chat, my device continues in the “reset loop.” Could I have a dud?

This is my fourth Fitbit product, and I’m really disappointed that I can’t get it to work as designed consistently… help, please!

[Guy_]

Hi @Dhpopcorn - it is possible for the user to provoke a reset by holding the button inadvertently or for a specific clock face to have a fault.

The remedies are to wear it higher up your wrist and to change to another clock face, see if that helps.

It is also possible that some notifications can provoke a restart.