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Screen displays red x and cannot pair again due to screen black

I  bought a fitbit sense 2 two days ago. I paired it with my fitbit app and everything seemed alright. However, last light I set the sense 2 to sleep mode and set the alarm to 5:00 am. After few minutes, the sense 2 flashed its logo few times, displayed a red cross and then blackout.  I tried to connect the sense 2 through the fitbit app, it diplayed the sense 2 is not connected through bluetooth. The app also request an update for the sense 2, but it failed for a few times.  Today I unpair the sense 2 and reset it and then pair it again. Because I have to get the 4 digit pin from the sense 2 but the screen is blackout.  Also the sense 2 now keeps flashing the fitbit logo and the app keeps asking for pairing. <span;>What should I do?</span;></span;>

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