Sense 2 Battery drains quickly and suddenly shutdown

[Glamma56]

My sense 2 has been draining quickly since the warranty ended in November. I have been in touch with the fitbit administrators and have done everything that they told me to do. Ever since the 'update', the battery life is awful. I used to be able to go at least 6 days without charging it, after the update - 3. Now in the last few days, I have to charge it every 24 hours OR LESS!  What is the point of having this device if I have to keep charging it? It's only 1 year old....

And I don't think it's reading the battery life properly. My watch says 5% so I plug it in and then it says a way higher number! I just finished charging it at 100% according to the watch at 11:30 am, at 12:04 it now say83%!!!

Something is definitely wrong with this watch....

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Glamma56! It’s nice to see you here!

Thank you for taking the time to share the details regarding the issue that your device is experiencing. Sorry for the inconvenience. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed.

Please keep in contact with them and take a look at your inbox. 

[Glamma56]

Just to let you know, nobody ever got back to me...the fitbit is officially dead, won't turn on, won't sync....piece of garbage. I will never purchase another fitbit product again. No real help from fitbit.  A shame that after only one year, the thing dies. 

[Leads2peace]

I am having the same problem. My charge now gets to 6% and stops.

[MaCrisGBFitbit]

Hi @Glamma56 and @Leads2peace!  It’s nice to see you around the Community Forums! 

@Glamma56 I'm sorry for the inconvenience, if you have your case number you can contact again with this case number to the appropriate follow up. 

@Leads2peace Please confirm if you have followed any steps before contacting us. If not, please clean the charging pins on your Sense 2 and then restart your watch by pressing the button until you see the Fitbit logo on the screen. Charge your watch, preferably connected to a computer, and use it as you normally do to see if the problem has been resolved. 

[Glamma56]

Thanks you for reaching out to me. I was never given a case number in the
past month or so.
I cleaned the contacts and plugged the Fitbit into the computer. Once
charged, I tried to turn it on with the left side button, however it would
not turn on. The only message I got was when the Fitbit told me to sync
with the fit bit app. When I tried to do that, it said ‘could not sync’.
I’m at a loss as to what to do further to get this to work again.

Lori