Sense 2 - Black screen red X

[Hhooge]

Sense 2 was not syncing, now I have a black face and a red X

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Hhooge!

A warm welcome to the Fitbit Community! Thank you so much for informing us about your Sense 2 which displays a red X and is no longer syncing. 

I checked with support and I have been informed that your request has been successfully reported to support and resolved. I am very pleased that you have found a suitable solution. The Fitbit community is always available to help you. I hope you have fun with Fitbit.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

Best wishes!

[Hal44]

Hi Fatima,

I have the same issue.  My Sense 2 will not reset and when I go through the steps you previously instructed, the result is a BIG RED X.

Can you offer a suggestion that will return my watch to normal operation.

Thanks

[Hhooge]

I had to return my Fitbit to Google. Just hoping that they get a new one returned to me quickly. I am in the midst of a walking challenge and need my steps to count. My unit was still under warranty so they should replace it. Sorry I can't be of any further help.

[Hhooge]

Fatima,

I won't consider the issue resolved until my Fitbit is back in my possession. Just hoping it returns to me in a timely manner. I have a big race coming up and it really does help track perfectly.

[Hal44]

How do I send my watch for repair if necessary?

[Hhooge]

I talked with customer service and they gave me a fed ex label to send it to them. It had to go to Texas.

[Ljmickey]

How can I get my fitbit Sense 2 issue resolved with it going black & the red X then shut off 

[Hhooge]

I had to send mine back to Google for a replacement. I had only 3 months. They are replacing it.

[Hal44]

A company rep told me that my watch isn't charging because 1 0f the 4 copper pins didn't make contact with my watch.  So they are sending me a new charger.

I will try it but I don't believe that is the solution.  My watch is under warranty and I can return it if necessary.  I believe the company trie a software update that didn't work.  Too many of us have the same issue.

Good luck

[Hal44]

I have been unable to get my watch restarted.  I am very frustrated as I am sure that you are.

[Hal44]

I have had no luck with Fitbit and I am very frustrated.