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Sense 2 Charging Connection Worn Out

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‎02-03-2026 08:31

‎02-03-2026 08:31

Hi there - the charging connection on my fitbit sense 2 appears to be worn through - charging is extremely unreliable (starts/stops frequently while connected). Is there any fix to this or does the device need to be replaced?

 

20260203_085700.jpg

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3 REPLIES 3

‎02-03-2026 20:28

‎02-03-2026 20:28

Hi @robdesio - it could be due to a faulty charge cable, try replacing that first, if the watch is under warranty contact support to see if they won't replace BOTH under warranty.

Author | ch, passion for improvement.

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‎02-05-2026 04:49

‎02-05-2026 04:49

Hi @robdesio   Fitbit recommends cleaning your charging contacts with a toothbrush and fresh water.  Make sure you dry it before placing it on the charger.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎02-06-2026 08:35

In response to LZeeW

‎02-06-2026 08:35

Hi @robdesio, @Guy_ and @LZeeW, welcome to  the Fitbit Community! It's great to have you here!

Let me help you with the charging connection of your Sense 2. Thank you for the picture. Thank you for your suggestions @Guy_ @LZeeW.

When you say the charging connection seems to be worn through, do you mean you actually see it or it's a feeling instead.

Both suggestions are great. I just want to propose following a certain order for these steps. First, you may find some good practices to improve the charging experience by following the instructions from our help article Why isn't my Fitbit device's battery charging?

Then you may see some hardware aspect such as another charging cable if you have the chance. If not you can then contact our tech support team. They have the most appropriate resources to help you in more detail.

 

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