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Sense 2 ECG app no longer works

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‎03-04-2023 13:24 - last edited on ‎03-06-2023 10:49 by Fitbit Moderator

‎03-04-2023 13:24 - last edited on ‎03-06-2023 10:49 by Fitbit Moderator

How do I fix this problem?

 

Moderator Edit: Clarified subject

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‎03-10-2023 10:10

In response to SKenyon1945

‎03-10-2023 10:10

HI @buud and @SKenyon1945. Welcome to the Community. @LokeAa Thanks for stopping by to help our member.

 

@buud Thanks for your efforts and if you haven't done so, please give a try to the suggestions shared by @LokeAa in order to get the ECG app working on your watch.

 

@SKenyon1945 Thanks for joining this thread and sharing the steps that worked for you. I understand your point of view and while you can set a shortcut to access a specific app, you can also press the side button once to access all the apps installed on your Sense 2. For more details about how to navigate your watch see this help article.

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5 REPLIES 5

‎03-04-2023 14:05

‎03-04-2023 14:05

Hi @buud 

 

What do you mean it doesn't work? Can't open the app? Or do you get "inconclusive" as a result? Try to restart your Sense 2 - Read the "How to.." section once more, and try again.

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎03-04-2023 14:30

In response to LokeAa

‎03-04-2023 14:30

I was able to get a pdf twice, but no more responses.

 

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‎03-04-2023 14:37

In response to buud

‎03-04-2023 14:37

Go to this help article  and read the section "How do I use the Fitbit ECG app"

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer

‎03-08-2023 12:25

‎03-08-2023 12:25

I believe this user is referring to his not being able to find the EKG tile on the Fitbit 2. The only way that I can find it, is to disable the Alexa shortcut and replace it with the EKG shortcut. To me, this seems a bit clunky, the Alexa shortcut is really quite cool and removing it and replacing it seems like a kludge. 

Best Answer

‎03-10-2023 10:10

In response to SKenyon1945

‎03-10-2023 10:10

HI @buud and @SKenyon1945. Welcome to the Community. @LokeAa Thanks for stopping by to help our member.

 

@buud Thanks for your efforts and if you haven't done so, please give a try to the suggestions shared by @LokeAa in order to get the ECG app working on your watch.

 

@SKenyon1945 Thanks for joining this thread and sharing the steps that worked for you. I understand your point of view and while you can set a shortcut to access a specific app, you can also press the side button once to access all the apps installed on your Sense 2. For more details about how to navigate your watch see this help article.

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0 Votes