Sense 2 Firmware Update 210.26.

[LizzyFitbit]

We’re excited to announce that a firmware update version 210.26 for Sense 2 has been released to all our members. Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• YouTube Music controls are now available on Sense 2. For more information, see How do I control music with my Fitbit device?
• Use screen magnification to zoom in/out directly on your watch. For more information, see How do I navigate my Fitbit device?
• We changed the names of the heart-rate zones for clarity. For more information, see How do I track heart rate with my Fitbit device?
• Thanks to advanced Google ML, heart rate tracking accuracy during exercise has been improved to provide you with more precise info on important metrics.
• Your device can now auto-recognize 3 new workout types: elliptical, rowing, and spinning.
• GPS accuracy has been improved by better switching between on-board and connected GPS during a workout.
• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Sense 2. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[RiverLiu]

After update real-time heart rate is inaccurate

[Ann-P]

Sense 2 now is not syncing my activities under "Exercise Days"  I have to manually add them.  If I add a Run, it seems to then pull up the exact information from my run.  But I also run on the treadmill (which is not one of the default items so I have to search it each time), and when I manually log that in, it may not update with the "real data" - it keep the info "Treadmill Manual log".  So I have to keep manually logging in my activities.  This is getting old.  This is why I have a Fitbit! When will this be fixed?

[Mandiaduh92]

I did that and it didn't help. Still won't sync. I've done everything. 

[Zze]

@Bitfit1124 that shows that the watch doesn't know that it is (or rather, was) associated with a phone.  That looks like the 'new out of the box' startup screen asking you to pair it and set it up in the app.

Delete it from the app on your phone and then go through the pairing and setup process and see if it starts communicating again.

And if it's depleting the battery within a day or two initiate the returns process to get it replaced.

[AArroyo]

Unfortunately no.

I never updated my Charge 2 which I still use from time to time and it's last firmware, from anecdotal reports killed thousands of, and I've been nagged by the app since at least 2018.

[Shawnkerr]

My fitbit sense just quit working out of nowhere and I tried a hard reset and it just shows the logo off and on. 

[Ga1ileo]

Why don’t I receive Firmware updates anymore?  Watch is stuck on firmware update 128.6.17. ?

[Zze]

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@LizzyFitbit wrote:

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

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Hi Lizzy,

Given the overwhelmingly negative feedback received so far - I'm sure myself and many others are keen to hear how this has been received by the Fitbit/Google team - and what their plan is moving forward to rectify all the issues?

Thanks.

[AndyWay]

My Sense 2 updated yesterday and now won't switch on, or link with my phone? The only thing it does is flash the fitbit symbol several times and then a big red "X"

[AndyWay]

Mine is the same, I didn't do the update manually, the watch or phone must have done it shortly after midnight as I have 58 steps recorded for yesterday and now the same as yours, nothing!!

[chijam]

The software updates are making things worse. Please get rid of auto-recognize activities. It is a disaster!!!

Moderator Edit: Formatting

[AlfieAlgeo]

Yeah the havoc this update has caused. Almost 48 hours of pairing and unpairing, resetting the sense 2, it finally updated after almost 3 hours of downloading and installing today. After which the fitbit worked well for approximately an hour, throughout which the battery drained from over 80% to zero, and now won't switch on at all.

[phatbitzr]

@chijamAt the very least, default auto-start and auto-stop of exercises to Off, so it will act like it always had unless people wants those features

[auntpurple41398]

I really wish I had read these comments BEFORE doing the update. Now I'm scared!

[Jayne.ME]

Don't do it.

Im now on my 2nd replacement after this update just made my fb unusual.  

I'm ignoring the notification to update on my replacement device. 

Can't wait for the fix release. 

[Lelu_lolly]

With the new update my sense 2 no longer pairs to my phone. I have to uninstall fitbit app  and reset my watch for it to work for less than 24 hours.  Really disappointed in it. 

[Mlt007]

@LizzyFitbit 

The update messed up my tracker and it will no longer pair with my phone. Please let us know what Fitbit is doing to resolve these issues. I have tried everything - restarting my tracker, app, phone, and deleting the app and reinstalling. I get a red X restarting my watch and then it just never syncs to the phone. It successfully *seemed* to have synced once after retrying and retrying, but it never completely synced. My watch is useless now and is just a fancy pedometer.

[MaiGuanlao]

All my Readiness Score disappeared. I am wearing Sense 2. I only remove it for charging. What is happening? This started 10 days ago.

my Readiness score shows up in the watch but not in the app. Please set this right.

[Jayne.ME]

Id suggest contacting fb support and getting a replacement, and don't do
this firmware update

The firmware release needs pulling

[Zze]

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@Zze wrote:

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@LizzyFitbit wrote:

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

---

Hi Lizzy,

Given the overwhelmingly negative feedback received so far - I'm sure myself and many others are keen to hear how this has been received by the Fitbit/Google team - and what their plan is moving forward to rectify all the issues?

Thanks.

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Hi @LizzyFitbit is there any update on this or response from Fitbit/Google?