help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 New Device Received

6 hours ago - last edited 4 hours ago by Fitbit Moderator

6 hours ago - last edited 4 hours ago by Fitbit Moderator

After speaking to the support team regarding the metal plates coming off the back of my Sense 2 on 13th January, I have today received a new replacement device. Very happy with the service I have received and suggest anyone with this problem contacts support and see if they can help you too. Thank you Support team!!

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

4 hours ago

4 hours ago

Hello @Kazza940! It’s nice to see you around!

I'm glad to hear that you received your replacement without any issues.

We're pleased to have you as part of our Fitbit family, I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Best Answer
0 Votes