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Sense 2 - Not syncing

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‎08-31-2025 21:52 - last edited on ‎09-01-2025 06:23 by Fitbit Moderator

‎08-31-2025 21:52 - last edited on ‎09-01-2025 06:23 by Fitbit Moderator

Sense 2 hasn’t synced since august 25th

I ve tried all the suggestions on the app and even tried via chat with a rep and still no luck. 

even though I clicked forget device in Bluetooth it still shows and I can’t remove it again. 

Any suggestions on getting this fixed

 

Moderator edit - updated subject for clarity

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‎09-02-2025 15:36

‎09-02-2025 15:36

Welcome to the community forums @SammieBo 

Thank you for providing the details regarding this difficulty that you are experiencing regarding your Sense 2. Thank you for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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