Sense 2 - QR CODE on screen

[JeLa2024]

So I have gotten my 2nd replacement sense 2 and when I go to charge it and turn it on it flashes the Fitbit logo and then the screen has a QR CODE (same problem as the last one they replaced). Insights??

Haven’t had a watch in over 3 weeks. Would really like to see if anyone could give me some insight. Done all the normal hard resets and hold down button for certain amount of time. 

Moderator Edit: Clarified subject

[Rich_Laue]

Seeing the QR code, makes me believe your Sense needs to be setup. 

[FatimaFitbit]

Hi there @JeLa2024! Welcome to the Fitbit Community!

Thanks for sharing with the situation you're having with your Sense 2, which is only showing a QR code.

@Rich_Laue Thanks for your help!

@JeLa2024 I have been informed that your request has been successfully reported to support and resolved. I am very pleased that you have found a suitable solution. The Fitbit community is always available to help you. I hope you have fun with Fitbit.

Best wishes!

[JeLa2024]

my solution wasn’t really suitable with all do respect. Instead I got a 30% off another watch because I was so tired of not getting my warrantee that was owed to me.

So I went and got a versa instead because clearly, after reading this board, the sense 2 is a complete mess.

[FatimaFitbit]

Hi @JeLa2024, thank you so much for your answer.

I'm sorry for this inconvenience. I need more information from you , which is best shared privately, to check this. I am sharing a link to a form for you to fill out here. This form is for you only, so let me know when you have completed it.

[JeLa2024]

Yah. Tried to go through that process. Called Fitbit and they never heard of the problem. Even though I called a week earlier with my previous replacement. It’s almost comical the same problem happened twice in a row for me. 

[JeLa2024]

Completed it

[FatimaFitbit]

Hi @JeLa2024! Thank you so much for completing the form. 

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