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Sense 2 Red X malfunction

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‎03-09-2025 05:27 - last edited on ‎03-13-2025 18:50 by Fitbit Moderator

‎03-09-2025 05:27 - last edited on ‎03-13-2025 18:50 by Fitbit Moderator

Fitbit started a software update and then broke the hardware watch. Red X and now Fitbit watch will not work. 

The watch is in great condition. 

No solution offered but just asked to buy a new watch at a small discount !!  Fitbit products are not what they used to be. 

How can you trust Fitbit when they mess up your expensive watch with their software updates. It time for our family to leave Fitbit after 10 years of use. 

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎03-13-2025 18:32

‎03-13-2025 18:32

Hi @Fitripoff. Welcome to the forums. 

Thank you for taking the time to share the information regarding this difficulty with your Sense 2. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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‎03-14-2025 10:49 - edited ‎03-14-2025 10:51

‎03-14-2025 10:49 - edited ‎03-14-2025 10:51

I have seen the red x (on my Ionic) sometimes, if you had a credit card on the watch before it was factory reset. For some reason Google decided to do force reset if you were to get the firmware update but didn't upgrade. This leaves secure information on the watch which their factory reset doesn't handle well. I have not seen this on my Sense, but my watch doesn't seem to have the bad battery that caused this whole mess. YMMV

 

FYI this is the Sense 1 forum, not Sense 2, not sure if this applies to your watch as I don't have a Sense 2.

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP3A.250905.014.W3.
Best Answer

‎03-21-2025 01:18

‎03-21-2025 01:18

Hi @Fitripoff - the posts here may be of help Sense Stuck in Reboot Loop SOLUTION

Author | ch, passion for improvement.

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