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Sense 2 - Set up not working

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‎02-12-2025 10:58 - last edited on ‎02-12-2025 11:46 by Fitbit Moderator

‎02-12-2025 10:58 - last edited on ‎02-12-2025 11:46 by Fitbit Moderator

I just got a new Sense 2 after old one died and it will not set up. I have tried for 2 days everything I can think off and find. So do not give the usual turn off turn on troubleshooting bull. I had the same issue with the old one until magically it just connected one day. Please, does anyone have any new tips? 

Moderator edit - updated subject for clarity

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‎02-12-2025 11:43 - edited ‎02-12-2025 11:47

‎02-12-2025 11:43 - edited ‎02-12-2025 11:47

Hi @Neea ! Welcome to the forums ! 
I appreciate your message, and I'm sorry to hear your new Sense 2 will not set up. 
Thank you for your troubleshooting efforts. 

Could you please confirm if you already tried the steps shown in the following help article ? Why can't I set up my Fitbit device? (It explains some requirements to meet, and a 10-step troubleshooting). 

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎02-13-2025 10:21

In response to MarioSFitbit

‎02-13-2025 10:21

Yes, I have tried all those steps in the article many times. 

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‎02-13-2025 10:28

In response to Neea

‎02-13-2025 10:28

Hi @Neea ! Thank you for your confirmation. 

I'm sorry to know the issue still persists. Thanks for your efforts, I appreciate it. 

I suggest you contact support, since they have more tool in order to find your options. What can we help with?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
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‎02-18-2025 13:40

‎02-18-2025 13:40

Did you ever get this to work. I have 3 fitbits and I can’t get any of them set up with the app. All it does is error. It’s frustrating

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