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Sense 2 - Set up not working

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‎02-12-2025 10:58 - last edited on ‎02-12-2025 11:46 by Fitbit Moderator

‎02-12-2025 10:58 - last edited on ‎02-12-2025 11:46 by Fitbit Moderator

I just got a new Sense 2 after old one died and it will not set up. I have tried for 2 days everything I can think off and find. So do not give the usual turn off turn on troubleshooting bull. I had the same issue with the old one until magically it just connected one day. Please, does anyone have any new tips? 

Moderator edit - updated subject for clarity

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‎02-12-2025 11:43 - edited ‎02-12-2025 11:47

‎02-12-2025 11:43 - edited ‎02-12-2025 11:47

Hi @Neea ! Welcome to the forums ! 
I appreciate your message, and I'm sorry to hear your new Sense 2 will not set up. 
Thank you for your troubleshooting efforts. 

Could you please confirm if you already tried the steps shown in the following help article ? Why can't I set up my Fitbit device? (It explains some requirements to meet, and a 10-step troubleshooting). 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎02-13-2025 10:21

In response to MarioSFitbit

‎02-13-2025 10:21

Yes, I have tried all those steps in the article many times. 

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‎02-13-2025 10:28

In response to Neea

‎02-13-2025 10:28

Hi @Neea ! Thank you for your confirmation. 

I'm sorry to know the issue still persists. Thanks for your efforts, I appreciate it. 

I suggest you contact support, since they have more tool in order to find your options. What can we help with?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎02-18-2025 13:40

‎02-18-2025 13:40

Did you ever get this to work. I have 3 fitbits and I can’t get any of them set up with the app. All it does is error. It’s frustrating

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