Sense 2 Stress Management permissions keep resetting

[SunsetRunner]

Hello - I just bought a Sense 2 for focusing on improving my Sleep and Stress reduction habits. I sync with a Samsung Galaxy S20.

Unfortunately, I'm seeing buggy behavior with the Stress functions/features after a few days which I don't see with the other functions. It's getting frustrating... and ironically, not helping my stress levels! I list them below. 

Any help, insight or confirmation of this is really appreciated, thanks! 

- tapping the stress box/widget on the home screen continually sends me to the first intake & settings dialog, asking me to "log my first mood" and establish my stress settings time after time. Seems like the app software doesn't remember the first time settings??

 

- the Body Responses tab/screen on the Sense2 always shows this below, redirecting to the app. Is that expected? I would've thought either my stress management score or body responses over time would be displayed, similar to the activity summary or heartbeat tab/screens

- tapping the Open button on this page doesn't reliably take me to the stress management page on the app. It's brought up the Calories page like shown below or the first Intake dialog described in my first bullet above

-  the "Stress mgmt score" in the Sense 2 data summary list shown below never gets updated and always says to Grant Permissions in Mobile app. Even after I've set all 3 available selections to be ON in the stress mgmt settings of the app. Is there another setting I need to enable somewhere? Can't find if so.

 

Moderator Edit: Clarified subject

[Laura.Sense2]

The Body Responses feature inst working. So far I have:

- rebooted both phone and watch

- reconnected the apps

- set up the body response feature on app

The app has worked once; I could do a guided breath session via the "body responses" app on the watch and log my mood. 

Frustratingly it always defaults back to the tile that says "open the fit bit app" suggesting this needs to be set up again, even though I have done these steps many times.

Please advice or I'll return

.

[Linda_Buthelezi]

I am returning my watch. This is not the experience I was looking for. Shame on you Fitbit. 

[MrTatsu]

Finally they opened a support case.

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Same problem here:

https://community.fitbit.com/t5/Sense-2/Sense-2-body-responses-tile-won-t-do-anything/td-p/5399325/p...

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi there, @Linda_Buthelezi, @SunsetRunner and @MrTatsu.

Thanks for the time taken in sharing this situation with me. I see where you're coming from and I appreciate your feedback as it helps us to work, as well as improve our devices and features.

As mentioned before, our team is aware of this issue and they're currently working to bring a fix soon. While I don't have more information, I'll make sure to update this thread as soon as I have it on hand.

@Linda_Buthelezi and @SunsetRunner Thanks again for your patience and please know you're always welcome back to the Fitbit family.

[TelElaine]

I'm having this same issue. Can you keep us posted on any updates?

[amandarose5]

Hi, Please keep this thread updated, as I have the same issues. I have tried everything with support and advised on this thread. I need to know how long the fix will take as my 45 day return period is running out. 

Amanda. 

[Dunno_]

Thanks for raising this @SunsetRunner i'm struggling with exactly the same issue. @LizzyFitbit  hope this works soon, stress tracking was the reason for buying this product. 

[amandarose5]

Dunno- have you had any help or advice from fitbit. I'm still wait for help with mine. No one has got back to me yet