Sense 2 body responses tile won't do anything

[scottmledbetter]

Hello, my "body responses" tile is stuck in a screen that says "To get started, open the Fitbit mobile app".

I have given the apps all permissions, restarted both the watch and app, and logged moods. Why isn't anything showing up on this tile?

 
Moderator Edit: Clarified subject

[Beaujager]

A new update came out and after updating and turning off and on body response in settings and then re-syncing it has got it to work for me finally, best of luck

[RedHandedMabel]

I have had this issue since I got the watch 3 weeks ago but today it finally started working. All I did was turn off all body responses and notifications, sync, then turn them back on and sync again. It keeps switching back to the “to get started” screen on the watch but it seems to fix every time I turn the notifications off and back on and sync. Hopefully they’ll fix this OBVIOUSLY software problem with a future update…

[LizzyFitbit]

Hi there, @Beaujager. @RedHandedMabel Welcome on board.

Thanks for your efforts in troubleshooting your Sense 2. While you got the body responses tile working again, I understand your point of view about this situation and appreciate your feedback. Fitbit constantly works on our devices to improve their performance, as well as your experience with them, and the input we receive from our members is a big part of the process.

Please make sure to keep your watch updated and synced with the Fitbit app so the rest of the features can work well.

[RedHandedMabel]

Thanks for the reply. It stopped working again. I have a case opened with support

Could you please put some pressure on support? This is an issue for many users and as I bought the Sense 2 specifically due to this feature, it’s very frustrating that it is not working properly.

Could other users please log tickets and reference my above case? Maybe enough tickets on the topic and they’ll release a hot fix…

Moderator Edit: Personal info removed

[LizzyFitbit]

Hi there, @RedHandedMabel.

You're welcome. Thanks to you for getting in touch with our Support team and keeping me posted on this matter. I understand how frustrating this has been for you and I appreciate your feedback. I've gone ahead and forwarded your post to our team so they can have them on hand. They'll continue helping you via email, so please keep an open communication with them.

[Vilmis]

I followed all your steps  and still I'm on 184.52 and tile is the same as pictures above. Called to tech support like 4 times and they did not helped, none of them know how to resolve this.   I paid $300 for this watch solely because this feature and now I am getting frustrated because is not working.  Please help ,you are the only one around showing knowledge. I think this device is faulty or defective.

[zwilks]

My sense 2 still shows update 184.52, and cannot find a way to force an update. I have the same issues as everyone above with the stress management tile. How can I force an update? I just purchased yesterday, and the stress management tile was the biggest feature for me

[dritano]

I have precisely the same issue, sense doesn't remember the settings of the stress management. I have to repeat that every time 

[Amarette]

Hi Lizzy -

I am also having this issue, and the cEDA and stress monitoring was my deciding factor for getting the Sense 2. I have followed the Replace Device instructions above, and I have also checked my firmware version. I am on 184.52, and 194.61 is not available.

This is a new watch brand new out of the box that I opened earlier today (well, technically yesterday on Aug 11th), and I have read your responses that the firmware update is supposed to roll out by itself. However, it is frustrating to me that this firmware update is available and out there already, but with no way to coax my device into obtaining it or even having an idea of when I will be able to receive the update.

As I said earlier, the continuous stress tracking is the absolute main reason I got this particular smartwatch, and I need to know if it is going to work or not before a return period for the store I purchased it from because if it doesn't work, there are better options for me out there.

Can you please help me??  Thank you!! 

[SunsetRunner]

Same problem here!!

[TomTom222]

Same issue here. Will open a ticket now. Please can this be fixed as soon as possible. Like others I bought the sense 2 over others for this feature. 

[RedHandedMabel]

I thought I listed my case number but don't see it, looks like it was removed, not sure why.
If you open a ticket, please ask your support rep to add this as a related case to your ticket.

Moderator Edit: Personal info removed

[MlleConstantino]

I'm in the same situation! The body responses feature is the only reason I got the sense 2, so I'm terribly disappointed 

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Still on 184.52. The new firmware version isn't available for me yet... 

[everandeva]

Same problem here I have tried everything and with three different help agents, no one can work it out so sending mine back for a replacement, really annoying 

[Laura.Sense2]

How do you update the firmware? Mine is a different version.

 

[MrTatsu]

Firmware and/or app? Version nr?

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After a day of tweeting, support opened case 50759444. I am holding my breath.

[Lissidragon]

Same. I've done everything suggested and my tile still says open and my firmware is 184.62

[MrTatsu]

Support case resolutuon suggestion: send us your watch and we will send you a new one.

Since the issue is firmware and/or software, that won't help. Also, the place I bought it at would be much easier and quicker to return.

I am giving up! Good luck to all. May the firmware update be with us.

[BeeBeePre]

I can't believe that Fitbit Support is this bad...wow. I mean it is so obvious that they have a software bug - and they don't fix it or at least inform their customer support??

[samfitbt]

I'm another affected user... If I understand correctly, as of Oct 15, 2023:

• Many users bought the Sense 2 for the Body Responses / Stress Management features, and they are not working with firmware 184.52 (from Nov 2022).
• The firmware 194.64 (from July 2023) fixes this issue. However, from the same thread of the announcement of 194.61, it seems this firmware creates other problems, and then it seems they have stopped rolling it to users. That is, all new users are getting is 184.52, and not 194.61.
• Other workarounds do not work. I have been chatting long with their Support, and I have rebooted watch and phone, reset factory settings, forgotten the bluetooth connection, etc as @LizzyFitbit recommended in a post in this thread and nothing works. If anyone finds any other way please share.

Frustrating to say the least, to be honest.