Sense 2 - Tiles uninstall themselves

[Severian995]

What titles says. 

I bought my sense 2 today, it has some tiles pre-installed.

In the app, only stress and exercise tiles show up as installed, even tho the watch has heart rate etc on it.

I want to install the sleep tile. I click on it, click install - it install - it finishes, after 1-2 seconds it uninstalls itself.

Phone and watch are updated, I tried restarting both phone and watch, tried reinstalling Fitbit app. Nothing works.

Every tile I try to install uninstalls itself immediately 

Moderator edit: updated subject for clarity

[Vccstche]

Same here. Only got my watch today, maybe it's a bug on latest version 🤔 

[Severian995]

I hope so. 

Reached out to support today and tried everything possible, factory reset and all. Still the same issue

[Vccstche]

Still no luck here. You?

[MrSantos]

I have the same problem.

[MrSantos]

no.. 😣

[isis153]

I thought it was just me 😔 it probably is an update but I have been trying for over a week now and nothing. I can't install any tiles either! 

[MrSantos]

Oh, don't worry, there are several of us waiting for them to update and fix the error. I hope they correct that error, and my stress tracking isn't working either.

[DaniFitbit]

Hello everyone, it's great to see that you've visited the Fitbit Community!

Thank you all for your answers, the information and your efforts in installing the different tiles available on your Fitbit device.

I wanted to let you know that our team is already aware of the tile management-installation issue and is investigating it to work on a solution.

Hopefully, the issue will be resolved soon.

I will update this thread as soon as I know more.

[Mboyce]

I am glad its not just me. I thought I was doing something wrong or got a defective one. I just received mine and have already reset it twice hoping that fixed it.

[DaniFitbit]

Welcome on board to our community forums @Mboyce! Thanks a lot for posting. 

Feel safe that our team is aware of the problem and are working hard to resolve it. 

We apologize for any inconvenience this may cause. We thank you for your patience. 

Stay tuned for any updates to this thread!