Sense 2 acting erratically

[Itma]

For the last couple of days, my sense 2 has been running exactly one day fast. Then the battery died and I didn’t have my charging cable handy (away from home). On getting home I started charging it.  This morning, fully charged, it showed the correct date and time and ran fine until 8:21am after which the time no longer advanced. Apart from date and time it seems otherwise to be working.

I am running the Fitbit premium app on my iPad (I really haven’t used it so my subscription will run out next month) and can’t find where to sync the device. I suppose I could just let it run out of power as it seems to sync OK after a charge from dead. Can anyone suggest a quicker fix?

[Guy_ · Accepted solution]

Hi @Itma - if the watch stops for whatever reason it can start with the incorrect time if it can't immediately sync. Once it can sync the time should come correct.

Perhaps try using another clock face in the interim to see if it fixes the problem because a clock face fault can lock the time, stop the watch [you may not even be aware it has restarted] and other issues and is probably the cause unless the watch actually has a fault, in which case you are likely to have all possible sorts of other problems.

If the watch drains battery quickly or gets hot when charging (if so stop immediately) it may have a fault.

[Itma]

Thanks, SpaceRacer. While looking for the service to change the clock face, I found an option that can shut down the watch, which I did. When I brought it back to life it showed the correct time which is incrementing correctly. Now hopefully it will continue properly. So thanks for your help