Sense 2 battery being drained quickly

[Blue_Luna]

I bought the Sense 2 on 11/27 and completed the charge around 11pm. I spent the next few days learning about the fitbit and the options. I had to charge the Sense 2 on 11/30 at 3pm, thinking the reason was because I kept messing with the fitbit settings. Understandable. However, I woke up this morning on 12/1 and had to charge the fitbit again around 9am. The charge only held for 15 hours when it was supposed to hold for up to 6 days. I have GPS off, removed SpO2, the watch display isn't always on and the display brightness is low. I've been on the forum help pages, trying everything to fix the battery issue. Are there anymore troubleshooting options or do I have a defective fitbit? I took the Sense 2 off its charge around 12pm and I'm already at 75% battery left at 2pm. I'm a little disappointed and frustrated at the moment.

[Odyssey13 · Accepted solution]

Hi @Blue_Luna  get with customer support. They can "see" more on their side of things.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

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[Ashlinguzman17]

Mines lasting 4 hours with absolutely everything off! I take it off the charger at 100% and writhing mins it’s down to 90%