help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2023 12:44 - last edited on ‎12-30-2023 13:47 by Fitbit Moderator

‎12-27-2023 12:44 - last edited on ‎12-30-2023 13:47 by Fitbit Moderator

Having just set this up, a few hours later it has just gone blank - black screen.  I held button in for the recommended 10 seconds, the logo came on, flashed and then a big red cross came on the screen and the screen then went blank again.  

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎12-27-2023 15:57

‎12-27-2023 15:57

Hi @RonnieVC. Welcome to the community forums.

Thank you for taking the time to share the experience with Sense 2. I'm sorry to know about this difficulty. Thank you too, for trying to fix it on your own.

Please, after being fully charged, try to sync your device one more time. If you have difficulties to do that, please visit this article.

In addition, restart the smartwatch one more time. 

If that doesn't resolve the situation, change the clock face. 

Best Answer
0 Votes