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Sense 2 cannot be set up

‎10-09-2025 14:22 - last edited on ‎10-10-2025 17:04 by Fitbit Moderator

‎10-09-2025 14:22 - last edited on ‎10-10-2025 17:04 by Fitbit Moderator

My Sense 2 displays a message after the opening screen that says “Data not cleared Sync & try again. The app can’t find the watch. I’ve even let the battery die to clear it. 
Ant suggestions?

 

Moderator edit: clarified subject.

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‎10-10-2025 17:02

‎10-10-2025 17:02

Hi @Robbysense2. Welcome to the community forums.

Thank you for taking the time to share the information regarding this difficulty with your Sense 2. Thank you for trying to fix it on your own. 

Please, make sure to follow the steps listed in this help article:

Why can't I set up my Fitbit device?

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