Sense 2 clock face won't respond

[sringrose]

My Sense 2 watch face is not responding intermittently. it won't swipe up/down or side to side. It also won't respond to touch when I'm trying to end an exercise.

It works fine for awhile, then it won't respond at all for awhile. It's working fine now, but wouldn't respond several times earlier today. I saw on another thread that I should hold down the button until it restarts. Is there anything else I can do to get it to respond? It's almost two years old and I'm afraid that I'm going to have to replace it.

Moderator Edit: Clarified subject

[Richard1977]

yeah that happens a lot.  Just have to re-boot and do it again. 

[LZeeW]

@sringrose   This just started happening to me, too.  If you have migrated to a Google account, I recommend sending feedback directly to Fitbit/Google through the Fitbit app.  Tap on your profile picture, then Send feedback.

[LizzyFitbit · Accepted solution]

Hi there, @sringrose and @Richard1977. @LZeeW Thanks for your help!

@sringrose and @Richard1977 Thanks for bringing this to my attention, and I'm sorry for the inconvenience this has caused. I understand that you've tried restarting your watch , but may I know if you've tried changing the clock face as well? If not, please give it a try and then sync with the Fitbit app. Keep an eye on its behavior in the next few days.

[Richard1977]

Hello LizzyFitbit

For myself, im not too bothered, i just reboot the fitbit and works again.  But i got a huge headache here though, if you can help me here -
https://community.fitbit.com/t5/Sense-2/Syncing-your-data-or-not-Syncing-your-data-anymore/m-p/57481...

that would be helpful

[LizzyFitbit]

Hi there, @Richard1977.

Thanks for keeping me posted and for all your efforts. I'm happy your Sense 2 screen started working again after the restart!

Regarding your other concern, to prevent any confusion with other members, I'll check your other thread and provide you with help there. Have a good one!