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Sense 2 counting too many floors

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‎06-17-2024 04:24 - edited ‎06-17-2024 04:25

‎06-17-2024 04:24 - edited ‎06-17-2024 04:25

Twice now, my Sense 2 has counted too many floors. Last Friday it counted 117 floors and Yesterday 90. Both days should have been 20 - 25. Why is it doing this, & how can I make it stop? I bought this watch in April of this year. So, it is pretty new.

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21 REPLIES 21

‎07-17-2024 14:29

In response to Guy_

‎07-17-2024 14:29

Been contacting them weekly for a month requesting status on this ongoing issue. Each time I am told that they will elevate this to the next level. It should have BEEN at the next level a long time ago. I'm losing patience. They need to either fix it or replace it. This will DEFINITELY be the last Fitbit that I purchase. Time to move on to a different brand. 

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‎07-18-2024 04:36

In response to Guy_

‎07-18-2024 04:36

So far, so good. But my last fitbit worked well for about 6 weeks before the problem started.

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