Sense 2 display won't start for initial setup

[Villpower]

I have bought brand new Sense 2. When I'm starting it, display won't appear at all. I have already tried following steps 

1. Restart multiple times. During restart Fitbit logo flashes couple of time and then big red X.

2. Charge fully. No display on charge so not sure if battery is full. But still kept it in charge for considerable time. 

Strange thing is, I can see my Fitbit watch in Bluetooth but can't pair it as I can not see code displayed on screen. This is frustrating buy as till now I had good experience with my 4 Fitbit watches buy (Fitbit proved nice gifts).    

Any insight/suggestions are welcome. 

Thanks, 

[LizzyFitbit]

Hi there, @Villpower. Welcome to the Community Forums.

Thanks for the steps tried prior to posting, and sharing your experience with your previous Fitbit devices. I'm sorry this is happening with the Sense 2. I went ahead to check your details and it seems you already have a case created with our Support team. I'm glad they're helping you with this matter and please keep an open communication with them.

[RollerCandy]

This exact thing is happening to me also right now.

[Villpower]

Thanks for reply. My issue is solved now.

Update:

Hi,

I know somewhere in the community someone posted steps for factory reset externally without support of the display. This worked for me.

Thanks

Posting the steps again here

Ifyou are unable to access "Factory Settings" in Setings on the watch, perform these steps:

Press and hold the side button until the screen turns off.
After the screen turns off, you should feel a short vibration.
As soon as you feel the vibration, release the side button and immediately press and hold that button again.
Keep pressing until the Fitbit logo appears and disappears, and then once again, immediately release the button and press and hold it until you feel another vibration.
After you feel that vibration, release the side button, this final vibration indicates you started the factory reset for your Fitbit.

Moderator Edit: Merged replies

[LizzyFitbit]

@RollerCandy Welcome on board. @Villpower It's good to see you here.

@RollerCandy Thanks for joining this thread and letting us know about your watch. I went ahead to check your details and it seems you already have a case created with our Support team. Your case is in good hands and I'm sure they'll continue helping you with this matter.

@Villpower Thanks for keeping me posted, as well as sharing the steps that worked for you. I'm glad you sorted this out and I hope you can keep enjoying the experience with your Sense 2.