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Sense 2 exercise days not syncing

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‎03-13-2024 18:08 - last edited on ‎03-14-2024 08:04 by Fitbit Moderator

‎03-13-2024 18:08 - last edited on ‎03-14-2024 08:04 by Fitbit Moderator

I need help figuring out how to get my exercise days to show up in my activity. Steps are showing up as well as intensity but the last two days that I did vigorously work out on my treadmill, nothing is documented! I want my app to work. March 13,2024; I attaching because this issue is new to me.

 

Moderator edit: clarified subject.

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‎03-14-2024 07:56

‎03-14-2024 07:56

A warm welcome to the forums @Leothesungoddes.

Thank you for taking the time to share the situation with your Sense 2.

I'd recommend you try to perform the following steps on the Fitbit app:

  • Log out of your Fitbit app
  • Make sure that your Fitbit app is updated (Android, iOS)
  • Force quit the app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Log back into your Fitbit app.
  • Please, see If the issue persists.
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‎03-14-2024 14:07

‎03-14-2024 14:07

Syncing failing to work correctly is a well known long-running issue that Google/Fitbit seems to have no intention of fixing. If I had known how buggy syncing is with this watch I would have bought something else. All they'll tell you is to reboot your watch, reboot your phone, unpair, re-pair, etc. It should just farking work but it doesn't. 

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