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Sense 2 has a black screen

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‎11-10-2022 16:07 - last edited on ‎11-13-2022 17:19 by Fitbit Moderator

‎11-10-2022 16:07 - last edited on ‎11-13-2022 17:19 by Fitbit Moderator

I just bought the sense 2, and already have a black screen. Is this supposed to happen after 1 day of use?

 

Moderator Edit: Clarified subject

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‎11-11-2022 03:07 - last edited on ‎01-24-2024 09:06 by Fitbit Moderator

‎11-11-2022 03:07 - last edited on ‎01-24-2024 09:06 by Fitbit Moderator

Hi @Chezca  - try placing on charge, this should charge and start it.

Also check the battery level in the app and when it was last synced, it may be the battery needed charging.

Author | ch, passion for improvement.

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