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Sense 2 having trouble connecting on wrist calls

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Just bought the sense 2, and I'm having trouble connecting for on-wrist calls.

I've tried pairing and unpairing, Bluetooth on and off. And it constantly fails to connect. Can anyone help? 

Thanks 

 

Moderator edit: clarified subject.

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What part of the connection process are you having trouble with?

Please note: once you connect via a phone call, the Sense 2 Controls will say you're not connected. You are connected, those controls automatically de-activate once the call is answered.

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