Sense 2 is not charging

[Oonagh40]

By Sense 2 died earlier today and is not charging I have two charging cables and have tried both I have cleaned the pins etc and tried various charging ports on two different laptops and different wall sockets too but to no avail

Moderator Edit: Formatting.

[Guy_ · Accepted solution]

Hi @Oonagh40 - what caused the watch to stop? Did it get wet? Did you make a change or just forget to charge it. If the latter see instructions in How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

It is possible the cables are both faulty.

However try holding the button for a full 10 seconds and after 30 seconds try and sync with the Fitbit App which if successful would indicate a display failure rather than a charging problem.

[suarezal]

Same here! 

[Oonagh40]

Fitbit support were very helpful and as my Sense was eligible for a replacement unit I received a new one within a few days.

[AndreaFitbit]

Welcome to the Fitbit Community, @Oonagh40, @suarezal. I'm sorry to hear that your Sense 2 is not charging. @Oonagh40, thank you for mentioning all the steps that you have followed and I'm glad to hear that you received a replacement.

@suarezal, could you please let us know if you have already tried the steps that @Guy_ mentioned on his post?

@Guy_, thank you for your help as always.