Sense 2 is not pairing

[Iwona1]

Recently my watch and app didn't get along, i've tried to pair them but didn't work. App looks all good but watch doesn't want to cooperate. I restarted sense 2 to manufacturers setting and nothing change. I don't know what else i can do.

[Guy_]

Hi @Iwona1 - did you try remove your watch from Bluetooth on all devices, logout of the Fitbit App and restart the watch and phone?

Then in the Fitbit App click profile photo and " + Set up a Device" and replace?

[Iwona1]

Yes, I did

[Guy_]

@Iwona1 - if you did all those steps and it's still not working the phone or watch may have a problem.

Probably best to chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[RMCote · Accepted solution]

Hello, I was having the same issue and found that after I completed an update to my phone operating system that it is now syncing again. I would suggest seeing if your phone needs an update. I hope it works for you.

[AndreaFitbit]

Welcome to the Fitbit Community, @Iwona1, @RMCote. Thank you for sharing your Sense 2 not pairing query.

Thank you for your advise @Guy_. I'm glad that after completing the update to your phone operating system is now syncing @RMCote.

If you haven't been able to set up your device you can check help article: Why can't I set up my Fitbit device?