Sense 2 is not syincing

[Segstev]

So my sense 2 wasn't syncing with my phone, I tried all sorts of shut downs and resets, flipping the Bluetooth, unsyncing the Bluetooth, I then factory reset the watch and it was taking a really long time to start up. So while I waited I googled how long it usually takes for this, and in my search I found i should have held the button down for 10 seconds rather than just switching it off from the bottom of the settings.

I did that, and when it started it so badly couldn't sync that it now just says "clock error: go to the fitbit app and try another clock" to which the app says there's still an error trying to install a clock onto a device it can't see.

Bottom line, it's unlikely something I can fix, I'd like to return it to get serviced and fixed. Only had the watch since the end of May. But I don't actually know how to return it.

Moderator edit: clarified subject

[Guy_]

Hi @Segstev - did you try removing the watch Bluetooth entries from the phone?

Then logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start. Doing a shutdown from the watch settings menu works too but is more thorough and loses data if not synced first.

Login and wait for any pair, link or Fixit prompts and sync.

If this still isn't working, in the app, click profile photo and "+ Set up a Device" and replace.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They may take you through a factory reset.