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Sense 2 is not working properly

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‎03-09-2023 12:02 - last edited on ‎03-24-2023 05:35 by Fitbit Moderator

‎03-09-2023 12:02 - last edited on ‎03-24-2023 05:35 by Fitbit Moderator

The new sense 2 doesn’t seem to be working the best. It turns itself off during workouts so the doesn’t log the workout, I’m not getting getting a sleep score on my watch face. Since day 1 I’ve had issues with it syncing to the app. Have to try again 5-6 times to get it to sync just the once ( which never happened with my previous fitbits) . I haven’t even had it 6 months and the battery doesn’t even last 2 days anymore. 
I’ve made sure updates to both the app and the watch itself are up to date, and still facing the same issues

I used to love fitbits, the features, the battery life, but the sense 2 seems to have taken a turn for the worse

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎03-25-2023 05:54

‎03-25-2023 05:54

Usually the issues you mentioned have easy workarounds, but what's bothering me is the battery life. Battery life should be around 4 days, have you contacted Support and asked for a Battery Test?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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