Sense 2 is stuck on Fitbit logo

[Roms5182]

Spoiler

Hi, my Sense 2 is stuck with the Fitbit logo.  I tried restarting the device, pressed and hold the side button for 10 seconds or until the Fitbit logo reappeared.  But even without pressing the and holding the side button the device keeps on restarting.  The logo appears, then disappears, then reappears.  This has been the case for several days now.  I tried syncing with my phone but it hasn't since.  I am out of options to try. Is there anything, else you can suggest to let me try or is this an on going issue?  Thank you

[Talahthas]

Welcome to the Fitbit community, @Roms5182!

Sad to hear that your Sense 2 isn't working as expected.
As there is a chance that your device's button is stuck, I'd suggest trying to clean it and see if that will get things fixed. To do so, put your Sense 2 in a bowl of water for a while gentling moving it around. Then carefully dry it while repeatedly pressing the button. If that won't work for you, please let the battery completely drain to the point where your Sense 2 will shut off. Then give it a full charge which might take longer as usual at this point.

I'll keep my fingers crossed.

[Roms5182]

Hi Talahthas, thanks for your response,  I have tried the first suggestion, but the issue is still there. I have also drained the battery, and charged the device, but it still having the same issue.  It keeps on rebooting. 

Any other suggestions will be appreciated.  

Kind regards,

Romelyn

[Talahthas]

You're welcome, @Roms5182. Thanks for your feedback, although I'd have liked to hear something different.
To save you further efforts, I'd suggest to contact the support team for further assistance: