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Sense 2 isn't working properly

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‎07-11-2023 11:21 - last edited on ‎07-23-2023 04:04 by Fitbit Moderator

‎07-11-2023 11:21 - last edited on ‎07-23-2023 04:04 by Fitbit Moderator

Sense 2 will not sync with phone.

Sense 2 will not charge.

Number of steps does not reset to zero 

Sense 2 does show time, date, and day correctly.


Moderator Edit: Clarified subject

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5 REPLIES 5

‎07-22-2023 21:20

‎07-22-2023 21:20

Hi @Richardjoe - try the following

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Make sure there are no other Bluetooth devices with the Fitbit App running other than your phone.

Login and wait for any pair, link or Fixit prompts and sync.

Clean the terminals and try a PC port as a power source.

Author | ch, passion for improvement.

Best Answer

‎07-23-2023 04:07

In response to Guy_

‎07-23-2023 04:07

Hi there, @Richardjoe. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issues with your Sense 2. 

In addition to the steps and recommendations provided by @Guy_, please check these help articles for more troubleshooting steps Why isn't my Fitbit device's battery charging? and Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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‎07-23-2023 14:25

In response to MarreFitbit

‎07-23-2023 14:25

Everything is fixed and working great. 
Thank you for your kind response.
Richardjoe
Best Answer

‎07-23-2023 14:26

In response to Guy_

‎07-23-2023 14:26

Everything is working great now.
Thank you for your kind response.        
Richardjoe
Best Answer

‎07-25-2023 06:32

In response to Richardjoe

‎07-25-2023 06:32

@Richardjoe Awesome! I'm glad to hear you're back on track. 

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


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