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Unable to reply notifications on Sense 2

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‎07-24-2023 17:59 - last edited on ‎07-25-2023 09:11 by Fitbit Moderator

‎07-24-2023 17:59 - last edited on ‎07-25-2023 09:11 by Fitbit Moderator

I created a whole new account for my sense 2 and it still won't let me reply back to messages on my watch.  This is very frustrating and annoying. And my battery dies quickly. Someone please help me before I lose my mind

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-24-2023 18:29

‎07-24-2023 18:29

Hi @Sadiedogmom04  you need at least Android 9 to reply to messages. See Page 40 of the user manual.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-24-2023 21:22

‎07-24-2023 21:22

Hi @Sadiedogmom04 - did you recently update the firmware or have an iPhone and not Android as @Odyssey13 mentioned?

 

Author | ch, passion for improvement.

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‎07-25-2023 09:21

In response to Guy_

‎07-25-2023 09:21

Hi there, @Sadiedogmom04. @Odyssey13 and @Guy_ Thanks for your help!

@Sadiedogmom04 Thanks for your efforts, and I'm sorry for any inconvenience this has caused. I went ahead to check your details and it seems you already have a case created with our Support team. Because they have access to your information, my best advice is to keep an open communication with them. Rest assured they'll continue helping you.

By the way, in case the issue is related to the voice replies, this is an issue that has been escalated to our team and they're currently working on it. You can check this other thread to receive updates about this situation.

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